To perform effectively, credit controllers need easy access to sales invoices and signed proof of delivery documents (PODs) so that they can handle payment queries knowledgeably and gain the customer's commitment to pay on time.
But gathering relevant documents together for review can be slow and problematic. Further delays occur when new copies of lost invoices or PODs have to be sent to the customer. All of which increases payment timescales and debtor days.
Macro 4's credit management solution brings together scanned PODs, correspondence and invoices for easy online access by credit management personnel and customers, so that any payment issues can be resolved faster.
Key capabilities of Macro 4's credit management solution:
Easy access to all documentation needed for credit management, including signed PODs uploaded from handheld devices or scanned from paper
Integration with your finance systems, so any relevant documents can be viewed with a single click from your familiar user interface
Customer self-service access to invoices and proof of delivery documentation from a secure web portal, which helps to reduce telephone enquiries
A management view of online customer activity, with follow-up calls or emails automatically triggered for customers who have not yet viewed their invoices
Digital capture of all original documents so that copies can be quickly emailed to customers directly from the credit controller's screen, or viewed on your web portal
Working with Macro 4 you can:
Improve cash flow and reduce debtor days
by increasing the speed and efficiency of your credit management operation.
Eliminate payment delays
due to lost invoice documentation as digital versions can be quickly emailed or viewed online.
Increase customer satisfaction
by resolving more payment queries on the first call.
Perform the credit management task with fewer people
so you will reduce your costs and free up your finance team to work on more strategic activities.