Customer success stories

Learn how organizations like yours have worked with us to deliver positive change.

What excites us most is seeing our technology make a real difference – enhancing the lives of our customers, and their customers too.

Click on any of the stories below to learn how organizations around the world have worked with us to beat tough challenges, build better relationships and achieve their business goals.

More customer success stories

carewatch employee looking after a patient

Carewatch

Taking control of customer communications

How a leading care provider is improving responsiveness to customers

lady drinking a glass of water

Severn Trent Water

Raising customer service levels and driving down costs

How information management is increasing productivity and customer satisfaction

gas distribution plant

Cadent

Finding a rapid solution to the legacy data challenge

Retaining quick, easy access to legacy work history records

screenshot of Allstar video

Allstar

Reducing carbon footprint and improving customer service with paperless billing

Watch the video to learn how 80% of customers switched to eInvoicing within five months

building contractor holding technical drawings in front of a development

A trade distributor

Achieving faster payments, increased customer satisfaction and GDPR compliance

Improving cash flow and accelerating the resolution of invoice-related inquiries

a tnt lorry made up of employees

TNT

Swiftly delivering global eInvoicing for one of the world’s largest express delivery companies

Why TNT chose Macro 4 as a partner to support customers in over 55 countries

young couple in new home surrounded by packaging boxes

A UK banking provider

Delivering responsive service across all communication touchpoints

Improving customer service and increasing operational efficiency

BA plane in the blue sky against clouds

British Airways

Supporting critical mainframe applications

Achieving clear commercial benefits and maintaining high service levels for enterprise applications

woman on a mobile phone

A leading telecom company

Switching session manager in a seamless, risk-free implementation

How an IBM Session Manager user migrated to Tubes for z/OS in a single afternoon

shopper with a basket of Tesco products

Tesco

Boosting mainframe performance to handle the Christmas peak

Performance management is now embedded as a standard part of Tesco’s development lifecycle

man painting a door in ici paints branded shirt

ICI Paints

A strategy to make the complex simple

Reducing costs and complexity with a new output management solution