New app for iET ITSM software delivers enhanced mobile access out of the box

Service management app automatically adds mobile enablement to ITSM applications and introduces new productivity features.

CRAWLEY, UK, May 19, 2015 – The latest version of the IT Service Management (ITSM) software from iET Solutions, a division of UNICOM® Global, comes with a new self-service mobile app that boosts productivity and enhances user experience. The app will be showcased by iET Solutions’ sister company Macro 4 at this year’s Service Desk & IT Support Show (3-4 June 2015), alongside the latest iET ITSM software release.

The new app automatically adapts customers’ existing ITSM forms and processes to a mobile-friendly layout without requiring any customization - and is available for both Apple iOS and Android phones and tablet devices. The software introduces innovative productivity features to help mobile users work quickly and effectively while on the go.

A time-saving ‘shortcut’ system allows iET ITSM users to save common actions so they can be accessed directly from the home screen. Users can also save time and effort by setting up pre-populated templates for completing common tasks. For example, end users can quickly raise a ‘toner low’ incident from their mobile device while standing at a printer, and printer engineers can update the status of incidents (such as ‘toner replaced’) while on the move.

The self-service web browser interface for iET ITSM has also been updated to improve usability. The interface has a new layout with enhanced navigation and new icons. It also incorporates responsive design so that it automatically resizes to suit the user’s device, and is touchscreen-enabled for ease of use on tablets.

Lynda Kershaw, Marketing Manager at Macro 4, who will be exhibiting on stand 323 at this year’s SITS show, said: “The new iET ITSM app gives customers instant mobile access to any of their ITSM applications, without having to change any of the processes or forms they have already customized to suit their business. We have added some clever features to make it easy for people to go in and do what they want as effortlessly and quickly as possible – which is especially important for users who are working on the move.”

“And of course our customers can also continue to enjoy self-service access to their ITSM applications using our browser-based front end, which has been refreshed with a sleek new look and feel in the latest software release.” iET ITSM, a comprehensive suite of flexible ITIL-aligned Service Management and Software Asset Management software developed by iET Solutions, is available in the UK from Macro 4, a division of UNICOM Global.