Macro 4 showcases iET Solutions at itSMF UK Conference

ITSM specialist offers the most complete ITIL-aligned solution for continuous service improvement.

Crawley, UK, October 24, 2012 – Macro 4, the UK arm of global IT Service Management (ITSM) and Software Asset Management (SAM) solutions specialist, iET Solutions , is exhibiting at the IT Service Management Forum (itSMF) UK Conference on November 5th and 6th, 2012 (stand B07). ITIL-aligned ITSM solutions to be showcased on the stand include:

• iET ITSM Suite - flexible, comprehensive, ITSM software that provides the most complete solution for continuous service improvement. It can be implemented rapidly out of the box, providing a fast track to ITSM. Certified by the Office of Government Commerce (OGC), now part of the Cabinet Office, it meets ISO/IEC 20000 requirements

• iET CMDB - a configuration management solution that supports best practices for monitoring and controlling all IT infrastructure components (highly rated by industry analyst firm, Enterprise Management Associates in its report EMA Radar for CMDB/CMS Use Cases: from Database to Federation)

• iET Self-Service ITSM - empowers end users, customers and partners and reduces the number of inbound calls to ease the workload of the Service Desk by offering 24/7 access to a knowledge base via a customisable, easy-to-use self-service portal

• iET Software Asset Management solution - takes a granular approach to understanding ‘license forensics’ to help prevent overlicensing and underlicensing and cut software costs by more than 25%

• iET Process Analyzer - a process analysis module that provides dashboards and drill-down capabilities into strategic activities, which results in greater insight and data analysis, and the tools for continual service improvement The UK affiliate of iET Solutions, LLC merged with UK software and services company, Macro 4 Limited, earlier this year.